July 26, 2010

What Do You Want to Learn?

Woo Hoo for me! I submitted (another) presentation to (another) convention and it was accepted. I like doing presentations; I like meeting my colleagues; most of all, I like it when THEY teach me something! The next topic I’m working on is “What’ll ya have?” For those of you nowhere near the South, it’s the sound one hears when walking into the Varsity near Georgia Tech, http://www.thevarsity.com/.  I’m truly a damn yankee but having graduated from Tech and spending the past 20+ years in Georgia, I think I can get away with using it (but I digress…).

The topic dawned on me one day when I was fielding the umpteeneth call from a favorite client; the client was asking me for advice for a project that wasn’t even mine! Ok, bank accounts aside, it’s nice that my client trusts me. Flattery aside, it doesn’t pay my rent.

So, I started with a simple list of the things I do that make my clients behave like they do; and another seminar topic was birthed. So what say you?  I’ll tell you what, in follow up to my post on Advent of Technology and posted comments, continuing to learn is a big deal. But so is listening and doing a good job. Tell me what’s important to you?  To your clients?  What do you want to learn?  I’m all ears…

-Lisa Stacholy, AIA

June 28, 2010

Advent of Technology

When I was “gopher” in an architect’s office, there were only 2 fax machines in town, and we didn’t own one. When a document needed to be across town, there was a process:

• Someone wrote the letter
• Secretary typed it on a [gasp] typewriter
• Author reviewed it to make sure it was correct and signed it
• I made copies for the file
• I took a company car (yes! they had cool cars just like architect’s are supposed to; I was only 17 years old) and hand delivered the letter

This process likely took 1-3 hours depending on the letter and where the company was located. Ya know what? Very rarely were there mistakes in the documents that office handed out.

These days, I am appalled at the poor quality and incomplete work I see.  It seems as though everyone wants things “NOW NOW NOW” and pays less and less attention to the details of getting it right. After all, it is very easy to just print a partial PDF file of a floor plan and send it along for comment; the hard part is how to make fast things good and good things fast.  Sometimes they are mutually exclusive.

I’m still puzzling over whether architecture is better now or then. More later.

- Lisa Stacholy, AIA

May 25, 2010

Favorite Seminar Quotes

I’ve been thinking about it… I like going to seminars. I like learning new things (and I really like getting free CEUs!) I do take notes, I do try to learn as much as I can. Answering the question "Is this good? How can I implement/use?" is what I ask myself the days following seminars I’ve attended. 

I’ve realized that remembering "sound bites" or quotable quotes is typically the best way I remember good information and incorporate it in to my practice. Here are a few of my favorites – please add yours!

  • "You don’t tuck your raincoat in your underwear" - Steve Easley on waterproofing wall assemblies
  • "You never know what bigger project will come from answering the one phone call and taking that one little job" – Allison Brooks on larger scale projects.
  • "Ask us if you have a question, even if we’re not your insurance carrier; call us up and ask us!" – Steve Brown on limiting liability exposure
  • "Don’t forget to ask your prospective clients, ‘Do you have an art collection? May I see it’? when thinking about working with someone" – Kevin Harris on his mentors
  •  "Nurture the team as often as possible" – Jim Rains top 10 construction administration best practices

- Lisa Stacholy, AIA

May 11, 2010

A New Voice

I’m happy to announce the national level Small Firms Round Table (SFRT) has been developed as a result of a recommendation from the Small Firms Task Force in 2006 (or somewhere in that timeframe). But I’m still puzzled. It seems that because the notice is in the AIArchitect eNewsletter and the link points to KCs within the AIA, it is just duplicating portions of SPP and Residential/CRAN. I pointedly asked the questions and, if so, as such will just dilute the effort those two fine groups, but alas “Neigh” they say.

In a nut shell, I’ve paraphrased it that SFRT is essentially about advocacy for all the constituents of small firms (and sole practitioners). From my observation, the SFRT will get attention/efforts for the areas that small firms/sole practitioners have little muscle and/or buying power. So far topics kicked around are liability insurance, health insurance, contracts, etc. (hmmm, I think SPP had this same list a few years ago and didn’t get much horsepower). I need to admit I don’t know what Residential KC and/or CRAN have on their list, but I do know they’ve done a ton of work for their constituents.

I am hopeful that because small firms and sole practitioners have a new advocacy voice at 1735 New York Avenue in D.C., a lot of the yammering I’ve read on LinkedIn discussions and other various blogs will finally get proper attention with resolution (and not just lip service “there, there, we’ll look into it”) from AIA National.  Realistically small firms and sole practitioners have been feeling the brunt within the past 12 months of running an office and, at the end of the day, we need to pick the battles we chose to fight in hopes of winning. Honestly, in my office, we’ve decided to focus on our clients and our projects rather than other activities which do not immediately increase our bottom line.

One thing I know for sure, for SFRT to maintain the arena in which they are placed and excel at truly helping AIA members (and likely nonmember small firm/sole practitioner architects may benefit as well) we NEED to have the strong force of support for this new committee.  I urge you to do two things:
• Read the notice about the new roundtable
http://www.aia.org/practicing/groups/kc/AIAB082947
• Include Small Firms Round Table in your AIA profile (details “how to” are here) http://www.aia.org/groups/aia/documents/presentation/aiab081610.ppt

Parting Thought:
Choose to be positive, choose to be happy, enjoy what you do!

-Lisa Stacholy, AIA

April 20, 2010

Feng Shui

Spring Cleaning!

A good friend of mine says, “Well, you know what Feng Shui means, don’t you? It means 'Throw it away.'”  I love that. During the first quarter of every year I purge records, files, etc. in accordance with statue of limitation requirements for my state (Georgia silly – not confusion as in “state of”…).  Over the years I’ve realized how important a process this is. We also take “current” files and move them to “GC warrantee,” and roll the older ones from there into “archives.” Archives are then the files that get purged (minus statue of limitation).

 

What I like about this process is that it is a temporary “time out” to look at work over the past 12 months and another time frame of 6-8 years. Building processes have changed, new materials – new concepts, etc. And our method of filing has changed. Now, when a file moves from “active” to “GC warrantee period,” the files are smaller, in part because the entire shop drawing process is handled electronically.

 

I also like that during this process, some of the “pending” stuff that tends to collect in the corners gets put away or “feng-shui-ed.”

--Lisa Stacholy, AIA 

 

March 2, 2010

I've Never Seen This Before

Ok, so my firm has been holding its own. When the day is done, there is still outstanding work that needs to be finished. We like coming to work; we lament about not having enough but we are thankful for what we’ve got.

We’ve been getting more “one-off” projects these days. By “one-off” I mean those kinds of projects that are well beyond anything we’ve seen before. One example we’re scratching our heads over now is a “re”-relocation of an old church building to another site in a historic district. On that one, it’s a framing question: the building was originally constructed about 125 years ago. It was brought to the current site about 25 years ago but it needs to be moved down the road now, hopefully to its permanent idyllic site. The building is wood frame, approximately 28’ x 44’ and, of course, has actual size lumber (so Simpson connectors are much harder to use for foundation anchoring). 

The part we’ve never seen is that the long centerline of the building is bearing, as the lumber used to frame the floor is approximately 14’ long. Ok, for the tricky part – the floor joists do not frame on top of or into the side of a beam of any sort. They just rest on top of a 2x8 laid on its side. Oh, the perimeter beam is 4x6, all the 2x8 floor joists are notched for bearing on the perimeter beam.

So my question here is, “When you’ve never seen a particular condition before, how do you go about solving it?” Obviously my approach is to a) research the known or determinable factors, b) define what the issue or problem is, c) find resources (people, vendors, engineers, whatever) who might have insight, d) work to the answer.

I admit, sometimes I just sit at my desk staring out the window waiting for the divine inspiration on where to look for the answer…How 'bout you? 

- Lisa Stacholy, AIA

February 23, 2010

Strategic Decisions

Hey guys, I’m wondering how the rest of y'all are doing? I took a gander through the past few months of postings and, gee wiz, I’ve been kind of cranky lately. Sorry about that.  Anyway, I’m trying to balance my budget this year, and am wondering how I can continue to make it all work. What expenses should I stop, and what are mission critical? Realistically I’m *hoping* that this year won’t be any worse than the last year. If we stay with a pathetic status quo, I think me and my guys will be ok. But who knows anyway? 

Two areas I’m having the most issues with are my AIA dues and my CAD-software subscription. I was bemoaning the cost of AIA membership fees when I saw a discussion on LinkedIn about just such a topic.

http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&gid=113822&discussionID=13511337&commentID=11629472&report.success=8ULbKyXO6NDvmoK7o030UNOYGZKrvdhBhypZ_w8EpQrrQI-BBjkmxwkEOwBjLE28YyDIxcyEO7_TA_giuRN#commentID_11629472

It seems that I’m not the only one struggling with the decision of either keeping or dropping my AIA membership.

Aside from AIA dues and/or your CAD-software subscription costs, what other changes/adjustments are you guys looking at?  Just curious and looking for a reality check.  I hope projects pick up significantly soon. I miss writing about buildings… More soon I hope.

-Lisa Stacholy, AIA

 

February 12, 2010

Charge It

Typically architects work with a contract (memo of understanding, letter form of agreement, contract but never, ever, on a verbal handshake… riiihhhttt!) which delineates the services to be performed and the fee to be paid. Frequently the contract also defines the “how and when” that payments are to be made. 

Did you know that if an architect requires payment at completion of the services, there are more avenues available when payments go wrong? Did you know that if an architect allows payment to be made within some duration after work is completed, credit has been extended and a different set of “rules” apply when trying to secure payment?

I have a question from Rebecca, an architect in St. Louis.  She says her firm (which does primarily small residential projects) has had more requests to pay architectural fees by credit card.  Normally they say they don’t and they work out a payment plan. With the tight economy, they are trying to evaluate whether accepting credit cards and/or Paypal would help their business.

For starters, my personal view:  They should be called “charge” cards and not “credit” cards – a charge card is paid off every month (I think it’s this mindset that has caused a big portion of the entire country becoming over extended; please think about it.). With that said, let’s discuss accepting credit cards. Philosophically professional services would be similar to “going to home improvement store and buying materials”… might we not want to stay head and shoulders above that? But considering the convenience issue, doctors accept credit cards (attorneys and CPAs do not).  Determine your own stance on the issue.

Have you ever had a dispute with a merchant?  If you have, and you couldn’t work it out and you charged the purchase, you could execute “charge back” rights within a specified period after incurring the cost (i.e., 90 days or so).  Consider what your policy will be if a client pays for architectural services by charge card, gets contractor pricing on the project, and later decides he/she doesn't like something that was drawn. Will he/she contact their charge card company and ask for a credit?

The cost to accept charge cards can well offset a slim profit margin. Contact the bank that holds your business accounts and ask about its fees. Also contact your local “warehouse” store (Costco offers credit card processing for a percentage less than most banks).

I’m all for finding alternate ways to do business that makes sense and solves a real problem. I think the problem should be clearly stated and the philosophy to solve it should be sound, then the solution will become evident.

- Lisa Stacholy, AIA

January 19, 2010

Welcome to Another Great New Year

Happy New Year!  I love yelling that at the top of my lungs at the stroke of midnight with my family, followed by husband kisses and children hugs. My family and I talk about what we want to personally do better in the new year. We talk about what we wished went differently in the past year and, most of all, we dream about how wonderful it can be; we are after all Americans.

I've mentioned before that each time I hear on the AM radio ". . .and now for the update on America's Financial Crisis. . ." I feel like saying, "Excuse me folks, it's the new reality; work with it." The hardest part of running my practice is not the tightened credit for my clients; it's not even the current regulations we accept that we have to work within. The hardest part is the uncertainty of what the federal government will do next, and how it will affect my ability to run my practice and serve my clients. Too many times I tell my clients they need to undertake some additional aspect of construction on a project just because the AHJ said so, especially when the codes clearly indicate not necessary.

Sustainable design and commonsense [re]development: those are two topics I want to spend more time on this year. I feel good that my clients are poised to do well in this area. Increased federal intervention into how my clients run their offices/businesses, however, that is troubling. I hope the goodness in people will prevail.  (Yes, I still hate how the "HOPE" mantra has been hijacked by hot air rhetoric.) My greatest hope is that good people running businesses will take a few precious moments away from trying to run their businesses and weigh in on the increasing intervention we are feeling at federal, state, and local levels. I hope there will be more tea parties. I hope there will be more entrepreneurs with the gumption to get things going. I hope government doesn't tax us to death. 

In short, I hope for America to be as great as she can be. God bless America. Best wishes for a great 2010.

- Lisa Stacholy, AIA

December 21, 2009

Finding Lost Information

Ok, we’re inundated with information; Web sites, Twitter, Facebook, LinkedIn, seminars, conventions, etc… you get the jist. Oh, I forgot a huge resource, the AIA. 

I’m on a treasure hunt for a seminar that Charles Matta of Virginia (currently working with GSA) put on at a few AIA national conventions. As I recall, the content was something like “Marketing to Get Government Contracts,” or “Small Firms Selling to the Federal Government.” If I recall correctly, it was sometime between 2003 and 2006, and it was sponsored in part by the AIA’s knowledge community Small Project Practitioners (SPP). 

I’m stumped. I’ve “searched” the AIA Web site and can’t find nary a popcorn trail to try and find it. You’d think that’s the kind of information they’d want to have available. So much for having an approachable membership-driven organization.  Maybe I’ll give Charles a call.

But my search gets me to thinking: what stupid things am I doing in my firm which are equally idiotic? Funny thing is, I know that if someone looks from the outside in and asks, “Why do you do this like that?” I’ll have a perfectly good, justifiable reason and logic. It may just not fit outside my reality. To combat this, I realize that I spend a good deal of time thinking things over, externally so to speak.  I’ve got a handful of colleagues/friends (nationwide architects I met through SPP) that I use as my “sanity board”; that is, I call them and say “Hey Karen, am I totally crazy, but this is the idea I had in the shower last night……”.  She’s in Denver (www.arcmatters.com ), I’m in Atlanta; geographically we do things differently but fundamental principles can be discussed and really good suggestions/leading-to-solutions result for both of us. This morning I spoke with my friend Laura in Long Island (www.homefreehome.com) about collecting and organizing data which is accessible for people who might need it.

Seems like there must be a better way; I want to find it.

- Lisa Stacholy, AIA

 

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