I get buried in e-mail from time to time. It’s a bear to keep up with, especially those wonderful folks who “reply all”… aarrgghh!
I read something recently that is a good reminder. Use the journalistic inverted pyramid when crafting e-mails; your readers will thank you.
Putting the “who, what, when, where, why and how” clearly up front in your e-mail is critical for concise communication.
Remember: e-mail is just a simple tool. It should not be a treatise on your topic and put a deadline or timeline on the information you’re communicating. It will help you and your readers not clog e-mail in boxes with stuff just hanging around.
—Lisa Stacholy, AIA