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October 2009 Archives

October 7, 2009

Business Tactics

I heard on a syndicated radio show yesterday afternoon that, with the current financial upheaval, personal (consumer) charge cards are now offered new protections against raising interest rates, slashing credit lines, required time period for issuer to make notifications prior to changes in policies, etc. The interesting part is the same protections and fair credit requirements are not extended to business credit. The host suggested obtaining personal accounts for business purposes and reimbursing; plus the fees aren’t as high. 

In my small firm we’ve been doing this for years, mostly because when we “started” we couldn’t find a bank to give us the time of day. Now they are falling at our feet; personal cards worked for us in the early lean days and are continuing to function well. 

I’m wondering what other tactics are folks taking from “personal finances” and applying to how the business is run?

-Lisa Stacholy, AIA

October 20, 2009

Will Draw for Food

When we were in college, we joked that we’d need to stand on the corner with a sign “Will Draw for Food." Hmmm, seems like we’re approaching that again? Well, not really, although current economic conditions are definitely affecting many more aspects of our practices, e.g., I called a courier to schedule a delivery and their phone was disconnected.  But I digress…

I came across a good article, http://www.di.net/articles/archive/when_youre_too_expensive/ 

which discusses perspective for understanding the comment, “Hey Architect… you’re too expensive.” It’s definitely worth a read.

After I read the article, I spent some time thinking about the proactive steps during the proposal process. For my firm, I think we have four key considerations on this topic.

  • Make sure the client is serious and it is a viable project (i.e., “beer” or “Champaign” budget; both are equally valid, they just need to be reconciled
  • Is this a client you’d want to work for or do you just need the fee? (be honest with yourself)
  • Get a good handle on the project/client’s experience level and if you’re really the best to handle this type of job (Do you and/or your team have the right skill set; is it a good match between client and architect?)
  • Can you describe how/what you’ll do during the early discussion so the “you’re too expensive” won’t be a factor (goes back to determining or reconciling what the project is and needs).

Please add your points too!  Let me know if your tact is completely different, or not.

—Lisa Stacholy, AIA

Editor's Note: We apologize for the misspelling of the word Champagne in the original post. Thank you for calling it to our attention. 

October 28, 2009

Know Your Options

I recently followed a link from one of the AIA eNewsletters:

http://info.aia.org/aiarchitect/thisweek09/1023/1023b_billing.cfm Read the article; it’s worth it.

Actually I have presented seminars at state, regional, and national conventions on the topic of “reducing liability in the sustainable firm." Inevitably the question comes up on how to get paid. I tend to be way more proactive and identify problems before they become big (I don’t take a marginal client; as I’ve said before, “I’d rather have mac & cheese dinner with my kids and be happy than work for a bad client”), so I have a fair bit of experience leading me to that decision.

So, back to the article. I have some suggestions for improvement to “the end game.” Reread the article, paying attention to “final options” section.

I have successfully used liens to secure late payment from clients in the past. The article notes that a lien should be filed after 120 days. In Georgia architects file liens under the Mechanical Lien Laws, and the deadline for filing is 90 days after the last date of service, not the invoice date, not the last conversation, etc.  After the lien is filed, the filer has 12 months (from the last date of service, not the lien filing date) to perfect the lien. After that, we use the perfected lien to get a judgment (getting the judgment satisfied is another topic).

I have had the best success when someone is 45 days past due, starting the discussion and “blaming” the shortened timeframe on the state laws. At 60 days past due (which is about 75 days after last service) I’ll send a completed (not filed) lien form; any “on the fencers” will typically jump at paying when they know it’s only a trip to city hall and recording fee to being reality. Upholding good design and standard of care is essential, being “right” on being owed the money helps, too.

Most of all, what I took away from the article (ok, go read it again now) is that all firms and practices, regardless of size, should have a methodology in place (writing it down is very important) guiding business decisions. Include a brief discussion with your E/O insurance carrier when you’re developing your methodology and turn it into a real policy for your firm.

—Lisa Stacholy, AIA

About October 2009

This page contains all entries posted to Small Firms Ideas Exchange in October 2009. They are listed from oldest to newest.

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